Policies & House Rules
Covid-19 The New Normal
Since last year, we had to make some changes for the safety of our clients and staff members. If you have any concerns or just like to know more, please get in touch.
- Appointments only
- Wear a face covering
- Covid-19 questionnaire
- Re- do all patch tests
- Strict cancellation policy
- Arrive on time
- Some treatments can only be carried out
as part of a combination service
We value your time and appreciate your custom. We devote the appointment time to you so that we can focus on your treatment.
We would like you to do the same by complying with our cancellation policy.
We do require a full 48 hours cancellation notice at no charge, so that we can offer your appointment to someone else.
Late cancellation fee is a 50% charge of the total of your bill.
No show fee is a 100% charge of the total of your bill and you will be asked to pay upfront to re-book any future treatments.
Please note, that if you turn up more than 15 minutes late to your appointment,
it might be shortened, you might have to wait to have your treatment or we may need to reschedule your appointment.
Please note, all Christmas bookings must be booked online.
Consultation charges are redeemable against the total of your bill.
All new clients must use our online booking service to make their first appointment.
All appointments made online must be confirmed via the app.
Please note that we reserve the right to cancel an appointment if;
- Requested booking fee is not paid
- You fail to attend for patch testing
- Any form of threat or abuse towards team members or clients will not be tolerated
Please comply with our COVID-secure measures that we have put in place.
If you are showing symptoms or living with anyone showing symptoms of COVID19, please call us to reschedule the appointment.
We must limit the number of people in the salon at one time, so please come alone to your appointments.
We are able to offer you refreshments and as part of our Risk Assessment, we will provide you with it when it is safe to do so.
Certain treatments like manicures, facials or waxing will not allow you to enjoy a hot drink, however we can of course provide you with water.
Upon arrival you need to wash your hands, wear a face covering and fill out our COVID questionnaire. We also have the check in app available for you to use.
Gift Vouchers are non-refundable and cannot be used on products.
Please note that eNVybeauty Gift Vouchers are
not valid for treatments with Patricia or Dr. Bhavik.
Hygiene & Quality
We are super proud of our hygiene and cleanliness.
We use branded products to maintain high quality and safety for our clients and for ourselves.
We use PPE during your time with us for all our safety and we clean the surfaces and the equipment in between clients.
Metal tools are thoroughly cleaned, disinfected and then sterilised in our enbio autoclave machine.
Nail files, orange wood sticks and buffers are thrown away after each use.
We use antibacterial air filters in the salon for better air quality for our clients and for ourselves. The towels and sheets we use are washed at 60 degrees and tumble dried for your safety.
When it comes to waxing, we DO NOT double dip the spatulas.
We use pre wax cleanser for your skin and a soothing oil to keep the skin hydrated & calm after waxing.
Using disposable and metal foot rasps for your pedicure treatments are the most hygienic ways for your safety.
Your safety and experience is our priority, please feel free to chat to us about any concerns you might have.
Team eNVybeauty x
eNVy Beauty operates the website, which provides beauty therapy services and products.
This section is to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our services.
Information Collection & Use
For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our service;
• To provide the service on our behalf;
• To perform service-related services; or
• To assist us in analysing how our service is used.
We want to inform our service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
We do not collect personal details directly from anyone under the age of 14. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. Your child's information will be collected from the parent or guardian on the time of their visit. We ask that you accompany your child to their appointment or give written consent for someone else to take your child to their appointment. Please note that some of our treatments are age restricted such as advanced skin care, waxing, eyelash tint and lift, hair colouring or perming/Brazilian blow dry due to the strength of the ingredients or the nature of the treatment.
Changes to this Policy