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Policies & House Rules

Cancellation Policy

I value your time and I appreciate your custom. I devote the appointment time to you so that we can focus on your treatment.

 I would like you to do the same by complying with my cancellation policy.

I do require a full 48 hours cancellation notice at no charge, so that I can offer your appointment to someone else.

Late cancellation fee is a 50% charge of the total of your bill.

No show fee is a 100% charge of the total of your bill and you will be asked to pay upfront to re-book any future treatments.

Please note, that if you turn up more than 15 minutes late to your appointment, 

it might be shortened, you might have to wait to have your treatment or we may need to reschedule your appointment.

Please note, all Christmas bookings must be booked online.

Consultation charges are redeemable against the total of your bill.

All new clients must use our online booking service to make their first appointment.

All appointments made online must be confirmed via the app.

Please note that we reserve the right to cancel an appointment if;

- Requested booking fee is not paid

- You fail to attend for patch testing

- Any form of threat or abuse towards team members or clients will

not be tolerated

House Rules


 I am able to offer you refreshments and as part of our Risk Assessment, we will provide you with it when it is safe to do so. 


Certain treatments will not allow you to enjoy a hot drink, however I can of course provide you with water.

Gift Vouchers are non-refundable and cannot be used on products.

Please note that eNVybeauty Gift Vouchers are

not valid for treatments with Patricia or Dr. Bhavik.

Gift Vouchers are valid for 6 months and must be presented upon payment.

Please note that all treatments that require a patch test, it MUST be carried out at least 48hrs prior to your appointment. We will not make exceptions and appointments will only be confirmed once patch test had been carried out.

New clients and clients that had the jabs, developed new allergies, will need a patch test for brows and lash tint, lash lift and tint services.


Hygiene & Quality

I am super proud of the hygiene and cleanliness. 

I use branded products to maintain high quality and safety for

my clients and for myself.

Where needed, I will be wearing PPE and the workspace and equipment  is cleaned and disinfected in between clients.


The towels and sheets we use are washed at 60 degrees and tumble dried for your safety. 


 When it comes to waxing, I DO NOT double dip the spatulas.

I use pre wax cleanser for your skin and a soothing oil to keep the skin hydrated & calm after waxing.


Using disposable and metal foot rasps for your pedicure treatments are the most hygienic ways for your safety.


Your safety and relaxation experience is my priority, please feel free to chat to me about any concerns you might have. 

privacy policy

Privacy Policy

eNVy Beauty operates the website, which provides beauty therapy services and products.

This section is to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our services.

If you do choose to use our services and products, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at unless otherwise defined in this Privacy Policy.

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